FAQ
Your Questions, Answered
Information
Contact:
Phone: 303-815-8677
Email: muddypawstrainingandbehavior@gmail.com
Website: www.muddypawstraining.com
Calls and emails will be returned within 24 hours.
Hours of Operation:
Monday- Friday: 10 AM – 6 PM MST
Saturday: 11 AM – 5 PM MST
Sunday: Reserved appointment times pending scheduling
Holidays: closed
Scheduling:
Scheduling in advance (one – two weeks is preferred but at least 3 days prior) will allow me to reserve time for you and make your training a top priority. Scheduling a minimum of 3 days in advance is required for all training consultations. Any requests made 48 hours or less will be required to pay an additional $60 fee.
Confidentiality:
I adhere to a strict confidentiality code and your information will never be divulged to any third party.
Rush Jobs:
Training projects that have an unusually quick turnaround or that require work outside of our normal business hours or holidays are subject to an additional fee.
Billing:
Invoices are sent to clients after booking confirmation and are to be paid in full prior to start of first training session by 48 hours. Any payment made within 48- hour window prior to start of training will have a $25 late fee applied. Any payment not made by the start of first training session will have a $50 late fee applied.
Payments:
I accept payments via Cash, Credit Card, Check and Venmo.
Cancellation Policy:
I do allow cancellations. Cancellations made at least 72 hours prior to the start of training can cancel with full refund if payment had been made. Cancellations with-in 72-hour window prior to first training session will be refunded 60% of payment. Cancellations made after first training sessions will not be refunded.